Privacy Policy
This explains what information Upkept collects when you use our website-care service, how we use it, and the choices you have.
1. Who we are
Upkept provides ongoing website care on a monthly subscription — hosting, security, backups, uptime monitoring, and the website changes you ask for. This policy explains what information we collect, how we use it, and the choices you have. Questions? Email upkept11@gmail.com.
2. What we collect
When you sign up we collect what you give us: your name, business name, email address, mobile phone number (optional), industry, your website address, and how your site was built. We also store the change requests you send, any photos or files you attach, and saved versions of your website so we can undo a change. Payments are handled by our payment processor — we never see or store your full card number.
3. How we use it
We use your information only to run the service: to make and publish the changes you request, to host and monitor your website, to send you service notifications (including downtime alerts), to bill your subscription, and to provide support. We do not sell your information and we do not use it for advertising.
4. Text messages and your mobile number
If you give us a mobile number and your plan includes text alerts, we use it only to send you service messages about your own website — for example, an alert when your site goes down and another when it is back online. These are service messages, not marketing. We do not sell, rent, or share your mobile phone number with third parties or affiliates for their marketing purposes, and mobile opt-in information is never shared with anyone. Message frequency varies with your website's uptime. Message and data rates may apply. Reply STOP at any time to opt out of text messages, or HELP for help. Opting out of texts does not cancel your subscription — we will email you instead.
5. Email
We use your email address to send service notifications (such as downtime alerts and updates on your requests) and billing notices. You can contact us any time to change how we reach you.
6. Who we share information with
We share information only with the providers that make Upkept work — our hosting provider, our database provider, our payment processor, and the providers that deliver our emails and text messages. They may use it only to provide their service to us. We may also disclose information if the law requires it. We never sell your information.
7. Cookies
We use a small number of essential cookies to keep you logged in and to keep the site secure. We do not use advertising or cross-site tracking cookies.
8. How long we keep it
We keep your account information while your subscription is active, and for a reasonable period afterwards for legal, tax, and accounting reasons. You can ask us to delete your information at any time.
9. Security
We protect your information with standard measures: encrypted connections, hashed passwords, and access limited to what is needed to run the service. No system is perfectly secure, but we take this seriously.
10. Your choices
You can ask to see, correct, or delete the personal information we hold about you. You can opt out of text messages by replying STOP, and you can cancel your subscription any time from your billing page. To make a request, email upkept11@gmail.com.
11. Children
Upkept is a service for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.
12. Changes to this policy
We may update this policy from time to time. If we make a material change we will let you know by email or on this page.
13. Contact us
If you have any questions about this policy or your information, email upkept11@gmail.com.
This is a plain-language policy and is not legal advice.