Terms & Conditions
This is the service agreement for an Upkept website-care subscription. Please read it before signing up — checking the box and typing your name at signup means you agree to it.
1. The service
Upkept provides ongoing website care on a monthly subscription: hosting or hosting oversight, security and backups, uptime monitoring, and website changes you request. What's included depends on the plan you choose. Upkept will use commercially reasonable efforts to keep your site online and to complete requested changes promptly.
2. Subscription & billing
Your plan bills automatically each month to the payment method on file until you cancel. Prices are as shown at signup and may change with at least 30 days' notice. Fees are non-refundable except where required by law. Failed payments may result in your plan being paused until payment is resolved.
3. Cancellation
You may cancel at any time from your billing page. Cancellation stops future billing; it does not refund the current period. On cancellation, active care and changes stop at the end of your paid period. There are no contracts or cancellation fees.
4. What counts as a change
A “change” or “edit” is a discrete update to your existing site: text, hours, prices, a photo swap, a promo banner, a new testimonial, and similar. Plans with limited edits reset monthly and do not roll over. Larger work (brand-new pages, redesigns, seasonal campaigns) is included only on plans that list it, or may be quoted separately.
5. Access & your accounts
For sites hosted elsewhere, you agree to grant Upkept the access needed to make changes (e.g. inviting us as a collaborator or administrator on your website and/or domain). You are responsible for the accuracy of the access you provide. Upkept will use that access only to perform the service and will not share your credentials.
6. Your responsibilities
You confirm you own or are authorized to manage the website and domain you connect, and that content you provide (text, images, logos) is yours to use and does not infringe anyone's rights. You will not use the service for unlawful, deceptive, or harmful content.
7. Turnaround
Most changes are completed quickly, typically within a couple of business days, and often much faster. Upkept does not guarantee a specific completion time for any individual request. Priority handling is available on higher plans.
8. Backups & rollbacks
Upkept keeps versioned backups of changes it makes and can roll back a change on request. Upkept is not responsible for data or content changed outside of the service, or for third-party platform outages.
9. Content ownership
You own your website content. Work Upkept performs on your site as part of the service becomes yours as part of your subscription. Upkept retains ownership of its own tools, systems, and processes.
10. No guarantee of results
Upkept keeps your site cared for and current but does not guarantee any particular business outcome, traffic level, search ranking, or revenue. SEO and content features are best-effort improvements, not guarantees.
11. Limitation of liability
To the maximum extent permitted by law, Upkept's total liability for any claim arising from the service is limited to the amount you paid in the three months before the claim. Upkept is not liable for indirect, incidental, or consequential damages, including lost profits or lost data.
12. Suspension & termination
Upkept may suspend or end service for non-payment, abusive use, or content that violates these terms or the law. You may end service at any time by cancelling.
13. Changes to these terms
Upkept may update these terms; material changes will be communicated with reasonable notice. Continuing your subscription after changes take effect means you accept the updated terms.
14. Text message alerts
If you provide a mobile number and your plan includes text alerts, you consent to receive service text messages from Upkept about your own website — for example, an alert when your site goes down and another when it is back online. These are service messages, not marketing. Message frequency varies with your website's uptime. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Opting out of texts does not cancel your subscription; we will email you instead. See our Privacy Policy for how we handle your mobile number.
15. Agreement
By checking the box and typing your name at signup, you (or the authorized adult signing on behalf of the business) electronically sign and agree to these terms, and you agree that this electronic signature is legally binding.
These terms are a plain-language service agreement and are not legal advice. For a business signing up, an adult with authority to bind the business should review and accept them.